Effective date: September 6, 2026
Who we are
Ultra Carpet & Flooring is a flooring retailer and installation business located at 2025 Dundas Street East, Unit 1, Mississauga, Ontario, L4X 1M2. This policy explains how we handle information collected through ultracarpet.ca.
Information we collect
When you submit a contact or quote-request form, we may collect your name, email address, phone number, service of interest, message, the page where the request was submitted, and the submission time.
If you choose to subscribe to email updates, we collect your email address and information needed to record and manage that request.
For security, troubleshooting, and spam prevention, our systems may also process technical information such as your browser user agent, approximate country, a hashed version of your IP address, and the form payload submitted to us.
How we use information
We use information to respond to questions, prepare or follow up on quote requests, discuss products and services, operate and secure the website, prevent spam and abuse, maintain business records, and comply with legal obligations. We use newsletter information to send updates only where you have requested them, and you may withdraw that request at any time.
How information is shared
We do not sell personal information. We may share information with service providers that help us host and secure the website, process form submissions, manage leads, deliver email, or maintain business systems. These providers receive only the information reasonably needed to perform their services.
We may also disclose information where required by law, to protect our rights or safety, or as part of a business transaction subject to appropriate safeguards.
Website hosting, forms, and security
The website and its form-processing systems use cloud infrastructure. Contact requests may be stored in a restricted lead database and forwarded to systems used to classify the request, notify our team, and manage follow-up. Cloudflare Turnstile may process device and network information to distinguish people from automated abuse.
Some service providers may process information outside Ontario or Canada. In those cases, information may be subject to the laws of the jurisdiction where it is processed.
Cookies and third-party content
This website does not provide public user accounts or comments. We use Google Analytics 4 to understand website visits and successful contact requests. Google Analytics uses cookies and processes technical information about your device and website activity. Our tracking does not send contact-form field values to Google Analytics. Advertising personalization and Google Signals are disabled. You can block or delete analytics cookies through your browser settings.
Pages may include third-party features such as Google Maps, YouTube media, Trustindex reviews, or Cloudflare Turnstile. When those features load, their providers may receive technical information such as your IP address and browser details and may use cookies according to their own policies.
How long we keep information
We keep contact requests and related records only as long as reasonably necessary to respond, provide services, maintain appropriate business records, resolve disputes, prevent abuse, and meet legal or accounting requirements. Retention may vary depending on the nature of the request and any resulting customer relationship.
Security
We use reasonable administrative, technical, and access controls designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Your choices and privacy requests
You may ask about the personal information we hold about you or request access, correction, or deletion, subject to legal and operational exceptions. You may also withdraw consent for future newsletter messages at any time.
To make a privacy request or ask a question, email [email protected], call (905) 624-1711, or write to us at the address above. We may need to verify your identity before completing a request.
Changes to this policy
We may update this policy when our website, services, or legal obligations change. The effective date at the top of this page identifies the latest revision.